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7 Ways to Supercharge Your Customer Retention with Patrick Neff
February 10 @ 12:30 pm - 1:30 pm
BizHack CEO and Founder Dan Grech and Patrick Neff will take a few minutes to talk about the importance of building a trusted long term relationship with your customers and how that can help you better focus your lead gen dollars.
Everyone has heard that acquiring new customers is much more costly than retaining existing customers but many businesses still don’t focus enough on the key areas that drive loyalty.
In this discussion, we will talk about the following tactics to help drive loyalty:
- Focus on optimizing your onboarding experience
- Understand Time-To-Value and how it impacts customer loyalty
- Don’t just understand your customer, understand how and when they use your product
- Understand the customer journey but build experiences
- Build experiences from the outside in
- Focus on customer needs first and operational efficiencies second.
- Wednesday, Feb 10, 2021
- 12:30 – 1:30 pm ET
- Live Videoconference