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AI and Machine Learning at Office Depot

August 15 @ 2:30 pm - 4:30 pm


In today’s increasingly competitive Retail landscape, companies need to stay relevant and connect with customers using effective personalization. Customers expect the brands they buy from, to know them and know who they are. Retailers today are leveraging the power of AI and Machine Learning to bring convenience to customers and effectively and efficiently tweak their own business model. Data is the new currency and its very powerful as the ones who harness the power of insights from the data will stay and others will get wiped out. At Office Depot we leverage data to build a product recommendation model for customers buying online and for email personalization. We will look at the results from these models and discuss ways to further enhancing them to inform our customer personalization strategy.

Key Takeaways:

  • Applications of AI and Machine Learning in Retail Worldwide
  • 5 Big Data Use Cases
  • Big Data Journey for Recommendations
  • Performance Comparison of Sequence, Wide & Deep, NCF and ALS
  • How Analytics Zoo/BigDL integrates into existing AWS Spark ETL


Maneesha Bhalla is a thought leader and Tedx speaker with comprehensive experience in Retail in advanced analytics. She leads advanced analytics team at Office Depot and is currently working on enabling enterprise key strategic priorities by providing actionable insights and recommendations through machine learning models to drive incremental revenue and profit. with over 16 years of experience in customer and retail analytics, she has extensive experience in applications of analytics in marketing and how it can help with personalized marketing. She studied Chemical Engineering and did an Executive Management Program from IIM Calcutta. She also received certifications from MIT and Columbia Engineering on short term programs in applied Data Science.


Office Depot, Inc. (NASDAQ:ODP) is a leading B2B integrated distribution company providing business services and supplies, products and technology solutions through its fully integrated omni-channel platform of approximately 1,350 stores, online presence, and dedicated sales professionals and technicians to small, medium and enterprise businesses. Through its banner brands Office Depot®, OfficeMax®, CompuCom® and Grand&Toy®, the company offers its customers the tools and resources they need to focus on their passion of starting, growing and running their business.



August 15
2:30 pm - 4:30 pm
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South Florida IMA


1103 North Federal Highway
Pompano Beach, FL 33062 United States
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