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Chatbots: Growth Supercharger Or Passing Fad?
October 10, 2019 @ 6:30 pm - 8:30 pm$39
As of March 2019, over 109 million users on Facebook Messenger were chatting directly with companies much the same as they would chat with us. Since then, this trend has been increasing every month.
Users chat 24×7 and expect companies to respond when they want, not when convenient to the business. The generation accustomed to “instant gratification” is increasingly growing their commercial power. Is your business ready to join the conversation?
Chatbots, software that is programmed to imitate human dialog, are becoming more common as they have been shown to improve returns on marketing campaigns particularly those that leverage Facebook Ads, as well as introduce other efficiencies through the organization.
In this presentation, we will dive deeper into what this technology is, how your company could benefit, and a guide you can use to spearhead your own chatbot project. Additionally, we will learn how one organization automated 70% of inbound customer service inquiries using chatbot AI technology, and the impact on sales that arose from the project.
Oscar Ibars, Chief Chatbotter at Botveu – Expertise in product management, process improvement, and leading product development teams that create meaningful and memorable customer value. Oscar creates digital products and systems which produce measurable and scalable business outcomes.
Oscar leads with a people-first philosophy where he always put the interests of his team, company, and most importantly the customer as a top priority. He is currently consulting on chatbot and NLP for organizations seeking to automate their customer experience via artificial intelligence and machine learning technologies. Learn more at botveu.com.
Botveu – Botveu specializes in applying artificial intelligence (AI) to maximize workforce capabilities and improving marketing campaign outcomes. We design, build, and manage conversational robots that help companies achieve more revenues, at a lower cost, without sacrificing the customer experience.
Dwain Wall, VP Business Development at Whet Travel – Dwain is a seasoned, cruise and travel industry veteran, having been a former SVP of CLIA (Cruise Line Industry Association), CEO of CruisingStore.com. He Understand the importance of deploying advanced technology solutions including disruptive technology to assure competitive advantages and/or new opportunities such as the launch of the SAP/Hybris AI/BI Technology for use with the cruise booking platform for B2B2C Partners including JetBlue Airways.
Whet Travel – Whet Travel is the largest independent music cruise company in the world and one of only a handful of companies that has a proven track record of initiating, negotiating, promoting, and producing full and half ship charters of cruise ships from 500-4,000 people from companies such as Norwegian, Carnival, Princess, Royal Caribbean, Celebrity, and MSC.